Through comprehensive analysis of internal and external factors, the Company assesses potential impacts on both its operations and stakeholders across the entire value chain. These key issues are then integrated into the formulation of policies, strategies, objectives, action plans, and performance indicators to effectively respond to stakeholder needs and expectations in a balanced manner.

The Company is committed to conducting its business by integrating sustainability management into all aspects of its operations. By adopting internationally recognized frameworks, Kumwell has been driving its sustainability strategy for over a decade, focusing on long-term value creation for both the organization and society.

Goal 13: Climate Action



Strengthen resilience and adaptive capacity to climate-related hazards and natural disasters in all countries.

Comprehensive stakeholder engagement is a core foundation of sustainable business operations. The Company places strong emphasis on strategic corporate communication management, covering information systems, communication technologies, as well as both internal and external communications that reflect the needs, expectations, and concerns of all stakeholder groups.

Engagement is conducted through both formal and informal channels, including meetings, seminars, surveys and questionnaires, telephone conversations, and online communication platforms. The insights gathered are systematically analyzed and prioritized to identify key material issues, which are then integrated into the Company’s sustainability strategies and stakeholder relationship management approach.

This process enables the continuous development of products, services, solutions, and new business models that enhance stakeholder satisfaction, trust, and engagement, while supporting the Company’s long-term growth. It also strengthens the Company’s competitiveness and operational capabilities, driving sustainable business development.

Accordingly, the Company has established a structured approach to analyzing, managing, and engaging with stakeholders as follows:

The Company conducts value chain analysis to identify both internal and external stakeholders. It then gathers insights on stakeholder needs, expectations, and concerns through a variety of formal and informal engagement methods.

These stakeholder insights are evaluated to determine key material issues at the organizational level, which are subsequently used to define strategic priorities and guide stakeholder relationship management under the sustainability framework.

The Company regularly reviews its value chain and stakeholder groups on an annual basis to ensure relevance and alignment with evolving business and sustainability contexts. The most recent value chain and stakeholder groups are presented as follows:

Procurement activities cover the sourcing of raw materials, semi-finished goods, finished products, components, software, and services, ensuring efficiency and quality throughout the supply process.

This process encompasses product design, production system design, and the transformation of raw materials and semi-finished goods into finished products and innovations. It also includes product delivery to customers and partners, covering receiving, storage, and distribution processes, with consideration for environmental and community impacts.

Marketing and sales activities aim to create a positive experience for customers and partners throughout the entire journey—before, during, and after product and service usage. Customer feedback and complaints are systematically collected and analyzed to improve products and services, leading to the development of new solutions and business opportunities that meet market demands.